open position.

customer support specialist

New York Public School 210 Rooftop Enclosure
Are you motivated by problem solving, find joy in continuous growth and learning, and blending technical know-how with exceptional customer care? We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Specialist.

In this role, you will take our support to the next level, shaping and refining the way customers interact with our company and products. As the customers' primary point of contact, you will provide exceptional support through your ability to empathize, troubleshoot, and communicate effectively to ensure customer satisfaction.

key responsibilities.

• Embrace the role as the main point of contact for customers, responding to all inquiries including product pricing, availability, order status, and basic technical questions.
• Immerse yourself in our product assortment to elevate your technical knowledge, allowing you to troubleshoot product-related issues, and guide customers accordingly throughout various stages of their projects.
• Handle claims and customer concerns professionally and approach these situations as an opportunity to shine.
• Tackle order intricacies, process orders, returns, and exchanges meticulously, facilitate the shipping of samples and marketing collateral, provide simple quotations, and follow established protocols to ensure customer transactions are seamless.
• Collaborate across departments including sales, production, and operations, to address customer needs and ensure cross-departmental communication is seamless.
• Channel your insights by translating customer feedback into actionable improvements that push us forward in product development and internal process improvements.


• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in a sales or customer support role, preferably within a manufacturing or industrial environment.
• Patience, empathy, and a genuine desire to assist customers with a positive attitude.
• Growth-focused mindset and willingness to learn about product changes and industry trends.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Strong problem-solving and critical-thinking abilities to address customer issues effectively.
• Proficiency in using ERP, CRM, ticketing tools, and other customer support software.
• Ability to work collaboratively in a team-oriented environment.
• Strong organizational skills and attention to detail.
• Adaptability to handle changing priorities and a fast-paced environment.


• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for professional growth and development within the company.
• Positive and inclusive work environment.
• Paid time off and holidays.

Join us in a role that's not just about supporting customers – it's about fostering growth, and redefining what customer satisfaction truly means. If you're passionate about helping customers and have a knack for problem-solving, we'd love to hear from you!

interested or questions?

Call: +1 312-474-1100
(and ask for Raquel)

carl stahl décorcable.


We are one of the 60 subsidiaries of the German Carl Stahl Group with over 1500 employees in 30 different countries. Carl Stahl Décorcable started as a wholesaler of stainless-steel cable and mesh systems in 1997. In 2016, Carl Stahl Decorcable made a bold move to start manufacturing US-made stainless-steel mesh and cable systems to meet the demands of made-in-USA products.


We take pride in the technical EXPERTISE we offer our customers. We keep up to date with trends and innovative technology in the industry. We continue to educate our Team by attending seminars and participating in exchange training programs with Carl Stahl Group and partners. We thrive in finding solutions for the complex problems of our customers.


We are in an Industry with customers who are continuously changing needs and demands for high quality. It is important to help our customers as best as possible. We are flexible and are also continuously evolving as a company, it is a challenge we face now to prepare for the future growth of the company.


We are proud of the projects we have completed. There are no small or big projects for us, we work on small projects to complex projects like bridges, enclosures, and railing that are recognized landmarks and places. Our sales and design support teams stand ready to assist clients through the project planning and development process.

great things
are built
the best materials